Search the Community

Rant: Sony Pro Support gets the ball rolling quicker, but Precision still can't get it right. Sent in my RX100iv for no audio playback, and Precision tried to claim it was due to impact. Sony stood behind me and they "fixed" it under warranty. But they got dust on the sensor on the reassembly. Simultaneously sent in my A72 to Precision for Pro Support's included sensor cleaning. It came back bricked. BRICKED! WTF?!? Sent RX100iv back, asked them not to do a factory reset so as not to lose my apps and settings. Got call saying they'd need to reset it in order to troubleshoot the dust on the sensor. WTF?!? Guess you need a factory reset to hold it up to a bright background and put the camera at f/8? Sent A72 back as well. Was told a "senior quality control" technician was reviewing the repair. Both cameras came back within the 3 days as promised by Sony Pro Support, and actually Precision did a pretty good job packing them, a definite improvement over what can only be assumed was the save and pray method they previously used. RX100iv is working fine. No dust. Hope it stays that way. A72 also back, and operational, but . . . A72 now has the rubber exterior, which they apparently replaced for whatever reason, coming off. So back it will go for a third freaking time, for what was originally a simple sensor cleaning. I'll keep the forum posted on how the next, third, round goes. SONY, DUMP PRECISION CAMERA!

After having my camera for a while, it has started to make a louder, almost grinding noise when I take photos. Has anyone else had this issue? Any ideas on wheat it might be? (Dirt, dying, etc)

Hello everyone. I own a A3000 I bought new around one year ago. I must say, I have been very satisfied with its battery life, which has been very solid... until now. My current problem is that the battery doesn't charge up if I don't continuously check whether the orange light is glowing; often times, such light turns off after a few minutes, or it starts flashing, and the battery stops charging. I just left the camera on for an all-nighter only to find it this morning at 39%. This never happened until now, and I never replaced the battery nor the cable. I checked the battery and it looks fine: no dirt or fingerprints (as I never remove it from the camera). It also doesn't seem like a temperature issue, as the camera is charging in my house, where there are 15 degrees, and away from the sun. The only thing I can think of, different from what I usually did upon charging the camera, is that it is plugged with my new 70-210mm lens on it. I can hardly think of a reason why this would influence the process, though. I'm quite distressed now, as I am leaving in two weeks for a trip in Africa, and if the battery abandons me there I might as well hang myself. Has anyone experienced the same issue? I read around the internet it is quite common, but no solution I found seems to work for me. Thank you sincerely, Ted