Why it takes more than 2 months to fix my Sony A7r2 ????

[aviglp]

Why it takes more than 2 months to fix my Sony A7r2 ?

I take my camera to the diller in 25.6.2017, he send it to Japn (he cant fix), and whare it is ?

almost 3 months !

camera that cost Thousands of dolars ...

Customer Service ?

 

Avi Gal

 

 

[Guest Jaf-Photo]

That's a long time. Maybe you could ask the dealer for the reference number and contact details, so you could check on progress with Sony?

[aviglp]

thank U

that what the dealer told me.

this its the average time with sony's cameras/company

[Guest Jaf-Photo]

It's not fun to wait. It probably takes about a week for the camera to arrive at the service center in Japan, then repairs, then another week back. So, two months is probably quite normal, unless you're lucky.

 

I've got some luck in this regard: (1) I've never needed to repair a Sony camera (2) If I should need repairs, I live close to the Sony camera repair shop and know the guy who runs it