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Showing results for tags 'Customer Service'.
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My wife and I are landscape pro's and, after testing A7R2's, decided to invest in the Sony line-up. We bought two bodies and a bunch of lenses in late October. The bodies came with the "offer" of a free 1 year extended warranty which was activated by going to the SONY website and inputting a code provided on a scratch card with the cameras. PROBLEM 1: The website didn't show the A7R2 in the appropriate page therefore nowhere to insert the scratch card number. The SONY agent wasn't interested and suggested I rang SONY Customer Support on 30th October! PROBLEM 2: Wait approximately 10 minutes for someone to pick up! Is this a function of the number of problems they are dealing with and/or the lack of investment in people? I was asked to provide the serial numbers of the cameras and, via a follow-up email, a copy of the invoice and the warranty cards. Once received SONY would activate the extended warranty and confirm via email. I responded immediately, confirming the serial numbers and providing the copy invoice; unfortunately, the warranty card had already gone into the bin with all the other bumph. PROBLEM 3: No response from SONY! Sent subsequent email without effect. 16th November, I rang SONY Customer Service to establish what was happening. PROBLEM 4: They now want me to input the number on the scratch card which was supplied with the cameras.....they went into the bin after the conversation on the 30th where SONY agreed to sort the registration. Asked to speak to a manager to try and resolve. PROBLEM 5: Manager may get back to me in two days! I'm not holding my breath. God knows what will happen to try and get the gear serviced if/when there is a problem. Has anyone else suffered the same problems?