Hello from Arizona and need some help
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Are you using a genuine Sony, fully charged battery? Do you have an A/C adapter? Do you have a user manual -- these tell you have to deal with these types of problem -- like a complete reset. -
The obvious solution would be to send the camera to service, however, the cost will likely exceed its value. Some people with frozen cameras have tried several solutions, like removing the battery and leaving it out for a long time to force a reset, removing the battery and pressing all the buttons or combinations of buttons, taking the battery out with the camera powered on, pressing the menu button for 10 seconds... in some cases these tricks seemed to work, in others not, just google and give them a try. -
And is not applicable anyway as menu button doesn't respond.
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