In a loop: Turn power off then on

[ugobeck]

Good morning everyone from Italy. My α7II boots normally, but after a few seconds it freezes and delivers this message on the screen: Camera error. Turn power off then on. In the few seconds the camera seems OK, it is even able to take a picture. I switched on and off, changed battery, changed the card, moved all the dials, to no avail. Nothing noteworthy happened before the problem arised. Any idea from the distinguished experts in this forum? I already got very good help months ago, so I'm bullish about that. Have a nice day! Ugobeck

[Ben]

I have no first hand experience with such problems. But if you are unable to get into the menu in order to perform a camera reset the only thing left to do is hope that your usb mode is set to mass storage and try to do a firmware update / reinstall. Hope this helps

 

Ben

[addicted2light]

Did you try cleaning the contacts on (inside) the lens mount and/or changing lens?

 

It's unlikely that this is the cause but you never know...

 

My 2 cents.

 

EDIT

 

Also I just remembered reading on the Fuji forum something similar happening with the XPro2, and in that case it appears to be related to the eye sensor switching between EVF and OVF, so they claim they solved the crash selecting "EVF only" in the menu.

 

 

It might be worth a try to do the same.

[Golem]

If you don't take a picture after booting up, do you still get

the error message ? The OP is not clear about the order

of things happening. If I read the OP exactly a written, what

I see is a camera that, shortly after booting up, presents an

error message asking the user to do power-off followed by

a power-on ... but the use can ignore this, and the camera

allows taking a picture anyway. I can't tell if the message

extinguishes itself, but just seeing it is foreboding of some

problem that may get even more serious ... or maybe the  

message remains, even the you can take pictures ... and

of course the message interferes with seeing your menus ?  

  

When you say you can still take "a picture" does that mean

it takes only ONE picture and then the error message stops

the camera ? Or can you take more pictures, even with an

error message displayed ? 

 

How can anyone suggest things you could possibly try, if

we don't know whether your access to menus is blocked ?  

    

------------------------------------------------------------------------------  

  

Ignoring that lack of clarity, I offer a suggestion anyway: 

   

Sometimes, more often than we would expect, the firmware

has bugs that only "bite" if a peculiar combination of menu

settings is chosen. There are so many choices that possibly

no other users ever made exactly the same combination of

all the possible choices as the combination you have made. 

  

Maybe you have made the combination that causes some

undiscovered bug to bite. So, if you can access the menus,

you might try the "initialize camera" command. It wipes out

all your personal choices and returns EVERY aspect of the

camera to the factory defaults as if it were a new-in-the-box

fresh-from-the-factory camera.

  

The tedious job of customizing, once again, the camera to

your preferences after initializing it is not fun ... but just how

much tedium is involved depends on just how many menu

items you chose to set-up to non-default settings. You may

have made accidental choices you are not aware of, and if

you start all over again from the "as-if-new" condition, you

very likely will not set every little detail exactly the same as

they are at this moment ... thus avoiding repeating possibly

accidental choices you'd made, thus avoiding arousing the

bug on the next time around.

[ugobeck]

sorry for my lack of clarity. Yes, the camera works only for a few seconds, I may take a picture or not, and then the camera freezes, the message appears and the camera has no reaction, whatever I may do. No access to the menus. Thanks Ugobeck