randym Posted December 29, 2023 Share Posted December 29, 2023 Is there an email address or phone number where I can contact sony customer support? I cannot get into my online account because sony will accept neither my password nor my date of birth as being correct. I was asked to enter my date of birth when trying to reset my password, and when the date I gave was rejected I got a message to contact customer support. I poked around for 30 minutes and could not find a way to contact customer support. I did get to a robot chat session, but got stuck when asked for my online ID. Other than my email address, I have no online ID that I know of. I created my Sony account in 2017, I believe only to register my alpha 6000 camera. Today I tried to login to check what aps are available for my camera. Thanks in advance for your help. Link to post Share on other sites More sharing options...
Advertisement Posted December 29, 2023 Posted December 29, 2023 Hi randym, Take a look here Phone number or email address for Sony Customer Support?. I'm sure you'll find what you were looking for!
FunWithCameras Posted December 30, 2023 Share Posted December 30, 2023 Sometimes it can be easier to create a new account to get in. If necessary, create a gmail or hotmail email account to do it (write down the password to the email account!). I think companies are making it harder and harder to reach telephone support because telephone support is expensive to them. Link to post Share on other sites More sharing options...
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