A7R will not power up

[AB007]

Hi, I had succssfully updated the firmware on my A7R. However, the camera on but did not power up when I tried to use it after few days after the firmaware update. I have tried reset the camera as per the dierections given to me by Sony Customer Service.

 

Before the firmware update, my A7R was working perfectly. I have been using it with care - never dropped or used in rain.

 

Kindly advise if anybody had experienced this problem. I believe have to send my A7R for service to Precision Camera. Thanks & best regards.

[Aonko]

You certainly are not the first person to have had this happen. It most cases the camera appears bricked, but it is possible to connect it via a USB cable and run the firmware update process again. Some basic information about your computer would be nice for example what OS you are using.

 

For me the steps would be to -

1. Make sure the camera battery is fully charged

2. Reset the computer (Don't ask just do it)

3. Make sure no other applications are running at the time of the firmware update

4. Make sure to disconnect any USB devices you are not using

5. Plug in your camera USB cable (preferably not into a USB hub), and turn on the camera

6. Run the update program

7. If the update fails start over on another computer with a different USB cable

 

This would be my basic troubleshooting, sometimes it can be hard to isolate what caused the firmware update to fail.

[AB007]

You certainly are not the first person to have had this happen. It most cases the camera appears bricked, but it is possible to connect it via a USB cable and run the firmware update process again. Some basic information about your computer would be nice for example what OS you are using.

 

For me the steps would be to -

1. Make sure the camera battery is fully charged

2. Reset the computer (Don't ask just do it)

3. Make sure no other applications are running at the time of the firmware update

4. Make sure to disconnect any USB devices you are not using

5. Plug in your camera USB cable (preferably not into a USB hub), and turn on the camera

6. Run the update program

7. If the update fails start over on another computer with a different USB cable

 

This would be my basic troubleshooting, sometimes it can be hard to isolate what caused the firmware update to fail.

Hi! Thank you. I tried on 3 different computers running- Mac OSX 10.10.5 and 1 Mac OSX10.9.5 using two fully charged batteries and 2 different USB cables. Firmware updater failed - it cannot find the camera since it is not powering up. I had tried this process before as advised by sony support team. I though I would give it a try again. 

 

Initially when I updated the firmware my camera showed that the firmware was successfully updated. I have done other firmware updates on other camera brands but this issue had never happened before. I am quite disappointed with this issue.

 

Thanks & best regards.