Sony A6000 and getting one repaired

[Smorton]

Greetings:

 

Having a bit of bad luck with the Sony A6000. I am wondering if I am alone on this and how Sony is with support.

 

I bought the 1st a6000 in July of 2015. I didn't use it much. Took a trip to California and it quit working. I got a message that the camera did not recognize the lens or something. I took it back to National Camera in Minnesota where I bought it. They said that it was defective and would take up to six months to get repaired by Sony.

 

They did not want to but exchanged this Sony for a new one. I got this with a lens kit and it took quite a few calls to get my money returned but it finally happened. I had to mail them the box from my first purchase and had to pay for the new Sony with the promise that the minute they got the box they would refund the money. It took longer than it should have but I was so happy to avoid the six month wait I was happy.

 

Second Sony A6000 lasted longer. I am overseas as I write this but this Sony a6000 quite working on the second day of this trip.

 

I bought a second Sony a6000 body just before this trip from B and H Photo. Had I not done this, I would be 7000 miles from home with no camera.

 

This is really shaking my confidence in the quality of this camera. Used Canons prior to this with no problem.

 

I bought a "Diamond" warranty from National Camera and was told that under this warranty the camera would be repaired and I would be given a new one while it was being repaired. I have always wondered about this because upon making additional trips and calls to National Camera the "Diamond" warranty seemed to change depending on who I spoke to. It appears that now, National Camera will give me a replacement to use if one is available.

 

I feel jinxed. Although the last a6000 body which is about a week old is still working these cameras seem to stop working at the blink of an eye. If you go on much of a travel do you really need to have 3 or 4 bodies in case they all stop working?

 

The problem now is that there is a red vertical line which is visible in the viewfinder and a dark line in the images.

 

Very frustrated. Any thoughts about how often this particular camera breaks down and how long repairs take. I will let you know about the "Diamond" warranty when I get back I Minnesota. I have a feeling it is a sham but will give it a try.

 

I have treated these cameras with kid gloves. No rugged use.

 

Any input highly appreciated.

 

Smorton

[Austerror]

Bad luck?

 

I've owned a Minolta 5D, which my Sister now uses, the original Nex-5, which my parents now use, my Dad has an A77.  My partner uses a Nex-5n and I use a Nex-7 and A99.  They all work great.

 

I do try to look after my gear, but the Next-7 does have a few scuff marks on it now.

 

Thus Sony build quality and longevity has not been an issue for me.

[Smorton]

It must be bad luck.

 

Thanks

 

Smorton

[happypuppy]

I wonder if it is perhaps the lens connection on the lens and not the body?

 

 

Sent from my iPhone using Tapatalk

[mcguyver]

I've been using 2 a6000s to shoot beach weddings for our past two wedding seasons and they are still going strong.  I can't tell you the number of times I've dropped them, blown sand out of them, bumped them against lava rocks (I'm super rough on my gear). So far the only casualty has been the 16-55 kit lens, which locked up after a particular nasty fall and had to be replaced, but the a6000 it was attached to is still working.

 

Haven't run into the issue of the red vertical line in the viewfinder. The dark line in your images, is it horizontal and always in the same location?  I had a similar issue on my a7ii when I first got it and had to send that in for repair (it apparently was a stuck shutter issue)

 

One thing I've heard is that because of the numerous pins of the multi-interface hotshoe, there is a danger of shorting out the camera if you get water (like a raindrop) in the hotshoe  I usually try to keep either a radio trigger or the plastic cover mounted in the hotshoe to prevent that from happening. 

[Reinhold_1]

I've owned two A6000. The first I bought in June 2014 and had therefore never any problems. Only the bayonet was in my opinion a bit too much play - with smaller lenses but no problem. I replaced this camera last month with an A6300.

The second A6000 I bought in August 2015. Again, the problem with the bayonet. After it ever came to failures of the camera, I get it repaired under warranty. Apparently it has incorporated a new and better bayonet. Since then I have no problems with this A6000.

The A6000 with the 10-18 mm and the A6300 with the 18-105 mm are traveling my constant companions!

[Ruediger]

It must be bad luck.

 

I own a NEX6, an A6000 and an A99 since a while and had no issues so far. A few years ago I also owned an A65.

Mostly use my gear for landscape photography where it sometimes got a bit wet. Also happened that I dropped my NEX6 with the Sony Zeiss 16-70mm on a sidewalk rail and then it slid on the ground. The Lens has a dent since at the filter thread and the camera blacked out, but after a power cycle it still worked.

Here in Germany once I used the Sony certified repair center for the autofocus adjustment of my A99 and this worked fast and reliable.They got the job done in a week plus shipping.

[Smorton]

Update:  Got back from the Middle East and drove to National Camera.  Very pleasant people to deal with.  They sent it in for repairs and gave me a loaner.  The loaner is something they told me about but is not part of the actual warranty.  I can use the loaner until the Sony A6000 is repaired (they initially said 4 to 8 weeks).

 

I feel very satisfied with this service.  The warranty was $129.00 for 3 years.

 

Thanks for the input.

 

Smorton