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A while ago I wrote a guest post about my experience with Adorama's third-party warranty company, New Leaf, and my less-than-stellar experience in dealing with them. I eventually got my replacement camera from Adorama, and since New Leaf is the only game in town with them, I held my nose and re-upped, buying another warranty. Not long after my SAR post, I heard from the New Leaf CEO, who called to apologize for the unfortunate experience, and left his personal cellphone number should I ever have problems in the future. Classy, actually. About a month ago, I was sitting at my desk editing photos, having just removed my lens, and my son brought me a fruit smoothie, which I didn't even realize was on my desk. One brisk turn to the left, and oops. The naked A7R2 was bathed in fruity goodness. Surprisingly, it powered up, but the sensor and innards were totally soaked. Thus began the next saga with New Leaf. Day 1 - Call to initiate claim, was told they don't have a record of my camera, warranty or receipt, even though I was staring right at my online account with them, where all of that was registered and visible. Told to email receipt. Day 4 - Got email response telling me they can't cover me because the warranty receipt is not on the camera receipt. I wrote and called Adorama for help. Day 7 - Called the CEO, left voicemail explaining the situation. Later that morning, called the general line to try again with a different operator, who actually knew what he was doing and started the claim. Received pre-paid shipping label to send the unit to United Camera in Chicago for evaluation. Day 8 - Received a callback from New Leaf head of operations, at request of CEO, following up on my case. He was very courteous and quite detailed in explaining the challenges of running a warranty company that guarantees everything from washing machines to TV's to gardening machines to cameras, including maintaining a well-trained employee base. Not that poor customer service can ever be justified, but he give me a good understanding of what's going on over there. Day 13 - United Camera received my unit. Day 16 - United Camera inspects unit, says beyond repair, will inform New Leaf. Called New Leaf to get the ball rolling on a replacement camera. Was given the runaround on having to wait for the slow turning of their gears. Days 17-28 - Numerous calls to New Leaf, practically daily, each time being told a decision, or a replacement, or a check would be coming within one business day. Day 29 - New Leaf placed an order for a new A7R2 with Abe's of Maine, a shop in NJ I'd never heard of. Price was $2600! Day 30 - Called Abe's of Maine to get shipping info, was told New Leaf's AMEX card wouldn't work because the store was in a dispute with AMEX. Called the CEO of New Leaf, so tantalizingly close to a solution. Heard back from a supervisor who left a voicemail saying to call back to solve this problem. Day 31 - Was offered a check from New Leaf in lieu of the replacement camera, in the amount of the Abe's of Maine selling price. Jumped on it. Ordered the camera with my own card. Day 34 (today) - RECEIVED NEW A7R2!! Ok, it's obviously a non-US version, PAL, but otherwise works just fine. Didn't come with instruction manuals and the box had been opened, but the camera is new, or like-new. Registered with Sony for warranty without problem. Bought another New Leaf ADH warranty. Waiting for check for the replacement (could be a month they say), and hoping I never have to use the warranty again, but glad I have it.

Just called Adorama and they're not shipping the A7r2 as of this date (8/5). Sony told them the cameras would be in by today, but they're not there yet. Has anyone else gotten any conflicting information from Adorama?