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A while ago I wrote a guest post about my experience with Adorama's third-party warranty company, New Leaf, and my less-than-stellar experience in dealing with them. I eventually got my replacement camera from Adorama, and since New Leaf is the only game in town with them, I held my nose and re-upped, buying another warranty. Not long after my SAR post, I heard from the New Leaf CEO, who called to apologize for the unfortunate experience, and left his personal cellphone number should I ever have problems in the future. Classy, actually. About a month ago, I was sitting at my desk editing photos, having just removed my lens, and my son brought me a fruit smoothie, which I didn't even realize was on my desk. One brisk turn to the left, and oops. The naked A7R2 was bathed in fruity goodness. Surprisingly, it powered up, but the sensor and innards were totally soaked. Thus began the next saga with New Leaf. Day 1 - Call to initiate claim, was told they don't have a record of my camera, warranty or receipt, even though I was staring right at my online account with them, where all of that was registered and visible. Told to email receipt. Day 4 - Got email response telling me they can't cover me because the warranty receipt is not on the camera receipt. I wrote and called Adorama for help. Day 7 - Called the CEO, left voicemail explaining the situation. Later that morning, called the general line to try again with a different operator, who actually knew what he was doing and started the claim. Received pre-paid shipping label to send the unit to United Camera in Chicago for evaluation. Day 8 - Received a callback from New Leaf head of operations, at request of CEO, following up on my case. He was very courteous and quite detailed in explaining the challenges of running a warranty company that guarantees everything from washing machines to TV's to gardening machines to cameras, including maintaining a well-trained employee base. Not that poor customer service can ever be justified, but he give me a good understanding of what's going on over there. Day 13 - United Camera received my unit. Day 16 - United Camera inspects unit, says beyond repair, will inform New Leaf. Called New Leaf to get the ball rolling on a replacement camera. Was given the runaround on having to wait for the slow turning of their gears. Days 17-28 - Numerous calls to New Leaf, practically daily, each time being told a decision, or a replacement, or a check would be coming within one business day. Day 29 - New Leaf placed an order for a new A7R2 with Abe's of Maine, a shop in NJ I'd never heard of. Price was $2600! Day 30 - Called Abe's of Maine to get shipping info, was told New Leaf's AMEX card wouldn't work because the store was in a dispute with AMEX. Called the CEO of New Leaf, so tantalizingly close to a solution. Heard back from a supervisor who left a voicemail saying to call back to solve this problem. Day 31 - Was offered a check from New Leaf in lieu of the replacement camera, in the amount of the Abe's of Maine selling price. Jumped on it. Ordered the camera with my own card. Day 34 (today) - RECEIVED NEW A7R2!! Ok, it's obviously a non-US version, PAL, but otherwise works just fine. Didn't come with instruction manuals and the box had been opened, but the camera is new, or like-new. Registered with Sony for warranty without problem. Bought another New Leaf ADH warranty. Waiting for check for the replacement (could be a month they say), and hoping I never have to use the warranty again, but glad I have it.

I sent in my Sony A7S for a warranty repair of a malfunctioning unit. The unit started acting up, with the dials not working properly while it was still under warranty. The paperwork with my returning "refurbished" camera says "replaced flexible board". When I grabbed the body to put a lens on, I could hear and feel a gentle rattle, like something inside was loose. I do not remember anything seeming loose before getting it back from the warranty repair. I am under the impression that whoever took my camera apart to fix the other issue did not properly re-assemble it. Perhaps something wasn't properly tightened down. Does anyone have a guess as to what is loose, and does anyone else have this rattle, or a loose sounding part? Are there any other moving parts other than the shutter? I'm still waiting on Sony's response to see how they are going to remedy this issue, I just wanted to get some other opinions on the rattle. Here is a video a made of the sound. https://youtu.be/S59bjC3wJJw cheers

My wife and I are landscape pro's and, after testing A7R2's, decided to invest in the Sony line-up. We bought two bodies and a bunch of lenses in late October. The bodies came with the "offer" of a free 1 year extended warranty which was activated by going to the SONY website and inputting a code provided on a scratch card with the cameras. PROBLEM 1: The website didn't show the A7R2 in the appropriate page therefore nowhere to insert the scratch card number. The SONY agent wasn't interested and suggested I rang SONY Customer Support on 30th October! PROBLEM 2: Wait approximately 10 minutes for someone to pick up! Is this a function of the number of problems they are dealing with and/or the lack of investment in people? I was asked to provide the serial numbers of the cameras and, via a follow-up email, a copy of the invoice and the warranty cards. Once received SONY would activate the extended warranty and confirm via email. I responded immediately, confirming the serial numbers and providing the copy invoice; unfortunately, the warranty card had already gone into the bin with all the other bumph. PROBLEM 3: No response from SONY! Sent subsequent email without effect. 16th November, I rang SONY Customer Service to establish what was happening. PROBLEM 4: They now want me to input the number on the scratch card which was supplied with the cameras.....they went into the bin after the conversation on the 30th where SONY agreed to sort the registration. Asked to speak to a manager to try and resolve. PROBLEM 5: Manager may get back to me in two days! I'm not holding my breath. God knows what will happen to try and get the gear serviced if/when there is a problem. Has anyone else suffered the same problems?