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AC adapter not working for A7R II

Borowiec

By Borowiec,
in Sony Alpha Full Frame Cameras

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Borowiec Rookie

Borowiec

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I bought the camera almost a month ago. I can't charge it using the AC adapter: the charge light does not come on, nor does the battery charge increase. I can charge the battery if the camera is connected directly to a computer, using the micro USB cable, but that same cable won't work with the AC adapter. I got a replacement AC adapter from B&H but the problem is the same. And it turns out not to be an adapter issue, as I can plug my phone into the adapter and it works fine. I'm assuming it must be a software or firmware issue. I've contacted Sony but their only suggestion was to send the camera to Precision Camera Repair in Connecticut, their authorized repair service. However, I don't want to do that because I'll be without the camera for weeks and also because Precision Camera is notorious for poor service (Google them, you'll be shocked).

 

I've thought about returning the camera to B&H and getting a new one, but am not sure if mine still counts as new after my using it for a month.

 

Any suggestions would be welcome. Has anyone else had this issue?

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Borowiec Rookie

Borowiec

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I'm using the cable that came with the camera, but it has no label or writing of any kind except for the letter B at the Micro USB (camera) end. I've also tried another Micro USB cable that works with other devices, but that doesn't charge the camera either.

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JonathanStewart Collaborator

JonathanStewart

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Actually Precision Camera has improved somewhat, but still, you don't want to send the camera into them if you can avoid it.  Why not buy a new A7R2, switch the ac adapter and cable, and return the new one with the old charger stuff. Then there's no issue about 30 days, or if the camera is still in "like new" condition. 

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