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A7Rii Viewfinder not engaging intermittantly

dbonn3

By dbonn3,
in Sony Alpha Full Frame Cameras

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dbonn3 Newbie

dbonn3

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Just got the A7Rii, Fantastic camera, but the Auto switch from back screen to viewfinder keeps getting stuck on the back screen.  I've removed batteries and replaced them with very limited success.  This is an intermittent problem, but it seems like it should just switch when I put my eye to the viewfinder, but it doesn't most of the time.  Has anyone else had any experience with this?

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  • 2 weeks later...
dbonn3 Newbie

dbonn3

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Update:  I cleaned the sensor, removed the eyepiece, replaced the eyepiece, did a setting reset. Switched to Viewfinder Manual.  None of it worked permanently.  I called Sony and they confirmed the camera does not operate properly.  I sent it in and will now patiently wait(like I have a choice), for my camera to come back and hopefully work properly.

Just my luck.

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dbonn3 Newbie

dbonn3

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I sent the camera to Sony on Monday Sept 14, and I will let you all know how long it takes to get it back to me.  I do live on the Big Island, Hawaii and sent it via USPS 3 day guaranteed, insured, and expect a longer turn around time than when I lived on the Mainland.   One thing I do not like about Sony customer service, is they are making me pay for the shipping to them.  Nikon at least emailed me a pre paid shipping label.

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Wesley Enthusiast

Wesley

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I sent the camera to Sony on Monday Sept 14, and I will let you all know how long it takes to get it back to me.  I do live on the Big Island, Hawaii and sent it via USPS 3 day guaranteed, insured, and expect a longer turn around time than when I lived on the Mainland.   One thing I do not like about Sony customer service, is they are making me pay for the shipping to them.  Nikon at least emailed me a pre paid shipping label.

 

This is with Precision Camera? They should have email you UPS ground label but most likely only when asked.

 

May your repair be swift and your stress be low if you're dealing with them.

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  • Posts

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