I updated a Samsung S10 with Android 12 to Imaging Edge Mobile 7.8.2. It worked for a short time, then started losing the connection to the camera (A7R3). Then it started crashing.

After uninstalling/reinstalling it a few times, I did the following:

- Cleared the phone's system cache (not app cache)
- Cleared IE's data
- Uninstalled IE
- Reinstalled IE
- The first time I opened the app, it allowed the two questions to be answered, and the terms of use accepted. It then crashed.
- Now, it crashes as soon as it is opened.

BTW, the previously installed version of Imaging Edge (I don't recall the revision) worked fine for years, but started acting strange (it ignored the touch screen, etc.), which is what prompted me to "upgrade."

Also, the latest IE works fine on an iPad.

Any ideas?

 

This may just be my bad memory, but I thought Sony abandoned Imaging Edge mobile for their new cloud-based Creator's App? Most recent camera firmware has added it to the camera. 

Thanks for the reply.

Per Sony's support page (https://www.sony.com/electronics/support/articles/CCCA99004):

Cameras compatible with Creators' App

• ILCE-1 (Ver. 2.00 or later)
• ILCE-9M3
• ILCE-7RM5 (Ver. 2.00 or later), ILCE-7SM3 (Ver. 3.00 or later)
• ILCE-7M4 (Ver. 2.00 or later)
• ILCE-7CR, ILCE-7CM2
• ILCE-6700
• ZV-E1, ZV-E10M2
• ZV-1F, ZV-1M2
• ILME-FX3 (Ver. 3.00 or later), ILME-FX30 (Ver. 2.00 or later)
• ILX-LR1

"For cameras not listed above, use Imaging Edge Mobile. These cameras are not compatible with Creators' App or Imaging Edge Mobile Plus."

I have an A7Riii and an A7ii, neither of which is included that list.

Is that Sony support link out of date?

I doubt Sony would be issuing firmware updates for their older cameras, it's not their typical style. 

I use neither, nor do I use cloud-based software. I've offered as much as I can, sorry. I hope you find an answer. 

Seems a weak wifi connection and is a known issue with Sony camera. Try to keep the monitor opened and to stay away from other wifi devices. Depending on what you want to achieve, a Bluetooth solution may be more robust (but no live view).

As originally stated, Imaging Edge 7.8.2 will not run on Android 12 (I didn't try other Android versions).

IE crashes before displaying any menus (ii.e. it just disappears0 and Android then displays an error message that includes: "Imaging Edge has a bug. Try updating this app after its developer provides a fix for this bug."

As noted, Imaging Edge running on an iPad does not crash, and works fine over WiFi with my A7Riii.

No monitor is involved. Are you thinking of the desktop version? The software in question is the Mobile version..

Thanks..