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Sony A7s update failed

George

By George,
in Sony Alpha Full Frame Cameras

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George Explorer

George

Posted
Posted

Dear friends,

Yesterday I tried to update the firmware of my Sony A7s.

After updating, camera is not working at all. It fails to turn on 9 out of 10 times and when it turns on , I can see only the mode that the camera is in, at the screen, for example I can see only the letter M (for manual)

I try to reinstall the firmware but the update programme does not recognise the camera over the cable.

Its only 3 months camera and I dont know what to do.

I have send a mail to Sony support but they have not yet reply to me.

Does anyone know what I have to do?

Is there a way to reset or hard reset the camera in order to update again?

When I bought the camera and made the update for version 1,2 everything was working correct.

Now nothing is working.

Please any ideas?

Thank you

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lisabeaney Rookie

lisabeaney

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I had the same problem when trying the update from a Mac.... I used my husbands PC and it worked ! I just connected the apparently dead camera via USB to the PC and ran through the update procedure... it then all came back to life and I had a working camera again :)

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genesimmons Apprentice

genesimmons

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If using a mac.try starting your system in 32 bit mode.hold down 32 when starting it.mine wouldn't update and left my a7 unusable til I did that. I've updated twice and had to do that both times.also as mentioned above try a pc. The update Programe doesn't seem to like macs

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  • 3 weeks later...
OldNoob Community Regular

OldNoob

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Sony has made the statement before that firmware updates may not work with "Starter versions" of windows 7. 8 or 8.1. Apparently there are components or updates in those starter versions that may be missing that the firmware update utility uses. It is advisable that the OS, if 64bit, be able to support 32bit applications. Examples of this in Windows 7 would be Windows 7 Professional, Ultimate or Premium. It is possible for windows 7 home to also work,, if the the proper updates have been download to enable 32bit support.

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  • 6 months later...

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