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Had a simple problem with the USB cover for my A7R3 and was told by Sony customer service that due to the simplicity of the repair they would make a note and direct the repair facility to expedite the process. Tracked unit to the Sony repair center in CT and called the facility to just confirm it would be handled expeditiously as it was be needed for a project. CT repair facility said they do not have a system that allows for expedited turnarounds and added that I should expect the repairs to take up to two weeks. Called Sony customer service and asked them to contact the repair facility and cancel repairs, was told that they have no way of making contact with them. When I provided their toll-free number was then told that they wouldn't do it. 1- Sony customer service sucks. Expect to wait more than 10 minutes to talk to a person with poor English skills and zero authority. 2- Being told that they could influence turn around times and then discovering this to be completely fabricated leaves me the customer VERY unsatisfied. 3- Reading the reviews online of the repair facility (90% one star out of five) makes me wonder why the heck I ever left Canon. All you who are considering the switch - BEWARE!