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Major issue with A7iii eye autofocus?


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Hey guys, so I upgraded from the A6500 to the A7iii. I'm very used to using eye autofocus. I'm using the A7iii with the 55mm Zeiss lens.


In my first day of testing, I've noticed that when I take pictures of subjects which are facing me, the camera will say it's focusing on their eye - but the focus ends up being directly on the bridge of their nose in between the eyes.


** The camera SAYS it's focusing on their eye, because when I review the photo and click the zoom button, it immediately goes to their eye. (the camera will automatically zoom to the spot which it thinks it focused on)


So the camera thinks it's focusing on the eye, yet almost 90% of the time it instead focuses on the bridge of the nose. I did not have this problem with the A6500. Also of note, is that when I'm seeing the picture being framed up, it does appear that the eye is in focus. But when I click the shutter button the focus ends up being on the nose.


Does anyone have any experience with this? Is the camera faulty? Here's an example. It thinks it focused on the eye, yet the nose it what's in focus.


Here is a link to a sample of what the camera is doing. The lighting isn't challenging, the settings of the camera are 1/200 F2 iso 1000.


https://www.flickr.com/photos/139655841@N03/shares/gHiJp4


Thanks for any help you can provide. At this point I'm pretty disappointed. Especially because other than the eye autofocus, the camera is amazing. When using focus points the camera nails it almost every time and it is SO sharp. But I have to get the eye autofocus sorted because that's one of the main draws to this system.


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What focus mode, Single or Continuous ? Continuous is needed for best accuracy.

Have you tried it with other lenses , this will help to determine if its a lens issue or a camera issue ?

 

 

Always in continuous. I'm using it just like I did with my a6500 which almost never missed.

 

Already gone through quite a lot of trouble shooting with sony. They are stumped an escalated the issue so I should be hearing back soon.

 

I have tried another lens, but unfortunately it was the same format. I have two of the 55mm 1.8 zeiss lenses (bought one then got one as a gift), both of them exhibit the same issue. Tomorrow I am going to best buy to use some of their demo lenses to hopefully see if anything is different.

 

I'm stumped and so is Sony. But most of all I'm just bummed since I've been looking forward to this camera for a while.  :(

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  • 2 weeks later...

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