Problem: Writing to the memory card was not completed correctly

[Ed.]

Hi everyone,

 

My A6300 has developed a weird problem when trying to capture hi-res video (4K and 1080[50P]). It fails to write to the card and says the error "Writing to the memory card was not completed correctly. Recover data?". Sometimes it says "System Error" and I need to pull the battery out to recover the camera.

 

If I set the resolution lower than 1080[50P] it records just fine. Continuous shooting RAW's is also fine.

 

This would imply the memory card is not capable of writing at those speeds but it's a 64Gb Sandisk Extreme Pro 95MB/s SDXC U3 Class 10 which is on the list of approved cards and has more than enough read/write speed.

 

Things I've tried:

• Formatting the card in-camera
• Formatting the card in PC
• Changing card (tried 3 different cards; same problem)
• Resetting the camera to default settings
• Taking out the battery and leaving it switched ON overnight (hard reset)
• Updating the BIOS to the latest version 2.0

Things I've noticed:

• When in video mode it can display how much recording time is left (so can read available card space)
• Can record 1080[25P] just fine (so it works)
• When in PC, the memory cards folder structures appear normal

Has anyone else experienced similar things to this or could perhaps suggest something I can try?

 

Thanks in advance,

Ed.

• Updating the BIOS to the latest version 2.0

[Username]

Sony has introduced some new "super cards". 

  

I'd try those, not cuz they are inherently better 

all-around cards [maybe, who knows] but cuz 

then you have the whole shabang under one 

roof so you can contact Sony and they'll have 

no one else to blame !   

   

This is rather common in large institutions that 

depend on vendor service for trouble shooting. 

They don't care which is the BEST brand and 

model for every component. They insist that

ALL components be under one vendor's care.  

Mixed vendors equals the "blame game".   

   

That is how to get best results from Customer

Service. Unfortunately Sony's "best" CS is the 

worst in the industry :-( 

[Guest Jaf-Photo]

Sorry, no clever ideas. I did notice you formatted the SD card in a PC. If you used the windows formatter instead of the SD Memory Card Formatter software, the protected areas of the SD card may have been formatted too. This can cause performance loss and other issues.

[Username]

IIRC I once had a 64GB card "reduce 

itself" to 32GB when formatted in PC 

and there was no way to ever return 

it to 64GB. Weird schidt can happen. 

[Glenio Campregher]

I have a sony a6500 with the same issue. Tried many different cards. Any card could record 1080p @120fps 60M, or 4k . If hit record

Tried the same as Ed above and I've updated to firmware 1.05

Anyone got this fixed?

Thanxs

Video of the problem above: 

 

[sixzeiss]

Trying many card will not help if they are all the wrong kind! At least check the speed rating is UHS Speed Class U3 (ca 100Mbps) first.

Check the manual for details: https://docs.sony.com/release//Help_4689270112.pdf

 

[sue]

I just had this occur today on my Sony DSC-HX80. Do not believe Sony if they tell you the options come down to sending in the camera for service or replacing the camera. My camera was stuck on this message, and shockingly, there is no exterior reset button since one cannot get into the menu to reset it that way. The fix: After 2 hours of troubleshooting with the camera and various SD cards, I tried putting the bad SD card in my laptop and reformatted it. That did it! When reinserted into the camera, this time it accepted the 'enter' prompts and it began functioning again as normal after a few screen steps. I then went into the menu to reset it back to factory specs, just to be safe.