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sony a7s no 4k output disabled

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 still having problems getting 4k from my a7s when connected to a atomos assassin .. i have ordered the atomos 4k 6o wire and its still greyed out ..any advice would help ..im beginning to think i have a defective a7s ..things ive tried: updated both devices and reset them .purchased recommenced media ..4k wire ..im in movie mode and its still disabled ..please help !!!!

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