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    • By DUPINO
      Hi everyone, 
      I got a problem during a recording.. I change the battery without stopping the recording.. So, the rush didn't register on the SD card as a '.MP4' file. Instead of that, I got a '.RSV' file (visible on my computer) that I can't read as a video, and which has the good size of my original rush (29Go). 
      I want to know if you have any idea about how to open it or convert it as a MP4 file? 
      Thank you in advance. Greetings. 

    • By sjhgeary
        I'm struggling with corrupt raw files. I've reformatted my sd card several times and keep having the same issue. There's a purple overlay, and weird sections of previously deleted images. See attached - the (bad hospital lighting!) photo of the banners is the image I took, but the two sections on the righthand side are of an image that I took months prior and had deleted from the card. Also as you can see, this is only happening in the raw format - the jpg doesn't have this issue (but I would prefer to edit in raw).   Can you help me figure out: 1) How to recover this image? and 2) How to prevent this from happening again?   Products are: - Sony 128GB SF-G Series UHS-II SDXC Memory Card - Sony Alpha a7 III  - Files pulled from iMac (card slot in back) running Mojave OS, v.10.14.6   TIA!  
    • By HBI
      Hi - I have recently bought a Sony a7ii mirrorless camera and filmed with it in rush without looking diligently into everything. I didn't realise I had to use the PlayMemories Home to transfer the footage elsewhere. I did the traditional method of copying and pasting the entire folder from my SD card into an external drive. I have shot all my footage with the XAVC S format. And for a while, I couldn't figure out how to get access to the MTS files, but when I solved it, some folders were empty (while viewing on the hard drive). The folder size of the MTS files is in KB instead of GB.    Now, I only have access to all the MP4 files (low resolution) and unable to access the MTS files when I follow this pathway AVCHD > BDMV > STREAM > MTS. According, to a Sony customer support specialist I spoke to, not using the app could result in damaged or unplayable files. The SD card has long been formatted, so no way of going back to this specific step.    I'm wondering if anyone else had had this issue and if there's any advice anyone can offer. It's really distressing. 
    • By Egor
      Hi community,
      My A7 recently started creating multiple file folders on the SD card, which makes it hard to work with files later on as their names repeat in each folder, and it takes manual renaming each time. Earlier I didn't have this behavior, and can't think of why this may have happened.
      Any ideas or advice?
    • By Igotdumbquestions
      Hi gents, another dumb question from a fortunate but inept user (we're a dime a dozen right?). So I got my hands on an A7Riii, and this makes it the first camera I've had with dual card slots. Right now I have it set to save in one slot as RAW and the other as JPEG when I take a picture. When I connect the my camera to the camera however, I can only see the RAW files. If I put the second (JPEG) card into a card reader, I can see the JPEGs, but not while it's still in the camera. 
      Is something wrong? I want to be able to see both files when I connect my camera to the computer. 
      edit - My bad I got this figured out. Turns out I'm just really dumb...I set the USB connection to "mass storage" and now see everything. 
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