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A7s iii HELP 12mp not an option in even JPEG mode?

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Hi, I'm reading everywhere that the A7S iii does shoot in 12 MP at the largest JPEG setting at 3:2, but on mine all I get is 5.1MP for some reason in 3:2, all the other modes don't show 12 MP either. In manual mode so not sure what I'm doing wrong or if some setting is disabled? 

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