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A6500 Dial/Wheel not working


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I just picked up my A6500 after my son has been using it and the neither the Dial or Wheel are working.

The viewfinder is showing a disabled sign next to an icon of the wheel.

I've checked the Menu and they are set to on. (See attached)

This is the same no matter what shooting mode I am in, A, S, P, M

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