Face AF doesn't work on A7III

[drmreda]

Hi

I have been trying to get Face auto-focus to work on a7III in 4k internally

I have tried everything possible to make face detection work in 4k but it just doesn’t work
I turned off proxy and set it to 4k 24 fps with 100mb
not optical zoom, always connected on mobile page is off
and yet it always turns off and if I try switching it on again it doesn’t allow me
and I tried it on airplane mode
it shows me that it doesn’t work in 4k

as the image shows in the attachements
however I have seen multiple persons online with it working flawlessly
anyone knows an answer to that?
thank you

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