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Sony "tech" finally answered my pleas and gave me the name and number of their alternative "walk-in" repair facility for NYC. They'd claimed in previous instances that Photo Tech (212) 673-8400 didn't take shipped items for warranty repair. Surprise, surprise, after calling them, they told me they'd be happy to accept my broken RX100iv, with the receipt. After 4 business days, they've shipped the camera back, having replaced the lens assembly to repair sticking lens cover leaves, a problem I also had with my RX100iii. They never called me to confirm receipt, completion or shipping, but on this one instance at least, they're much faster than Precision Camera typically is. It's nice that there's an alternative. http://www.phototech.com/

Hi there, I had a shoot in Florida two weeks ago and shot with my A7S I and A7S II. The weather wasn't terribly humid but definitely more humid than where I am in California. On the first day of the shoot, towards the end of the day the LCD and the viewfinder on my A7SII both went black. The camera was still functioning as I was recording through the HDMI to external recorders but the LCD wasn't so we obviously couldn't make changes to the camera. The following day, my A7SI had the same thing happen where the LCD and viewfinder both went black as well. I had no idea what was going on but since the same identical problem happened to the two bodies, I was thinking maybe it had something to do with the humidity. I got back after the shoot and sent both in for repair. The A7SII is under warranty and the A7SI is not. Precision Camera sent the A7SII back to me which I received today with a note saying that they are "returning unit unrepaired. unit is 'beyond economical repair' due to corrosion". They A7SI is still getting looked at. I called Sony and they said they would escalate the situation and have someone call me back. A quick search on the web revealed others with a similar problem although most of the ones I found were situations where they dripped liquid on the LCD. Here's the Question: I'm just writing to find out if anyone had this problem before and if so, if you had any success dealing with Sony to replace or repair their cameras? I did not expose either camera to liquid and only to mild humidity so I'm bummed at the idea that this would not be covered by warranty. Feels like we should be able to use these cameras in mildly humid conditions. Again, these conditions were not extreme. Would love to hear your thoughts. Thanks in advance. max

Following up from my guest post from yesterday (link below), where I tore pretty hard into New Leaf, Adorama's third-party warranty, I just got a call from the New Leaf CEO, Sean Higgs. He was very apologetic for the bad experience I had, stressed that they were wrong to not just pay the claim outright from the beginning, and gave me his personal cellphone number should I have any problems with my replacement camera. We also talked about the exculpatory terms and conditions (they don't have to pay for damages brought about by "external causes of any kind"), which give them an "out" to not pay any claim, at their discretion. While he said that the policies are designed to cover drops, spills and accidents of the sort I experienced (water leaking through a backpack), he agreed that the terms could potentially be interpreted broadly to exclude those types of damage (and anything else). He promised to "review" them. It was an interesting and hopefully fruitful telephone call if by my experience, they change their policies and/or terms and conditions so that others won't have to go through what I did. http://www.sonyalpharumors.com/six-months-with-the-a7r2-to-hell-then-frozen-by-jonathan-stewart/