Search the Community

Hi - I have recently bought a Sony a7ii mirrorless camera and filmed with it in rush without looking diligently into everything. I didn't realise I had to use the PlayMemories Home to transfer the footage elsewhere. I did the traditional method of copying and pasting the entire folder from my SD card into an external drive. I have shot all my footage with the XAVC S format. And for a while, I couldn't figure out how to get access to the MTS files, but when I solved it, some folders were empty (while viewing on the hard drive). The folder size of the MTS files is in KB instead of GB. Now, I only have access to all the MP4 files (low resolution) and unable to access the MTS files when I follow this pathway AVCHD > BDMV > STREAM > MTS. According, to a Sony customer support specialist I spoke to, not using the app could result in damaged or unplayable files. The SD card has long been formatted, so no way of going back to this specific step. I'm wondering if anyone else had had this issue and if there's any advice anyone can offer. It's really distressing.

Hello, I am able to reach Playmemories online and when I sign into my account I can see the paid apps I was using on my A7S2, however there is no way for me to connect my camera and download the apps onto my newer A7S3. I am using Catalina on an iMac and my A7S3 does not get verified. I am able to connect my camera with my iPhone and use the Imaging Edge software but I especially need my paid apps such as the Digital Filter Upgrade HDR. Other apps such as Star Trails and Time-lapse are also not downloading. Does the A7S3 support apps?