sorry for my English its not my language)
I had the same problem here in Germany
After a lot of discussions and phone calls with sony I found out that this software is handled by the guy´s from Play stations.
The camera people dont even give you a help or information
First of all the problem was created by myself(according to sony)
wrong password. tried to often aso.
but I tried it so often because it was not working
and sony will close this accout for some time(but no information about this)
The information I got was I had to wait 24 hours then 48 hours ...
(very unfriendly persons there)
finally I went for holiday (without this software) and when I came back, I started again.
The only thing I changed was, I paid this 5 € in advance (not just given my creditcard number like already done many times in the past)and I got this software on my camera.
I am connecting the camera direct for download because I am using fire fox