I’ve just spent half of the day trying to determine why I couldn’t get Sony Imaging Edge Desktop software to connect to my camera through my Mac. While there were hints as to what the issue might be, I wasn’t able to find a clear solution. With that in mind I thought I’d post this in the event someone runs into the same error in the future.
Sony’s Imaging Edge Desktop software, and the application Remote within that software allows one to connect their Sony Alpha series cameras - α7 III, α7R III, α9 - to their computer so they can control the camera - shoot tethered - remotely through the computer.
As long as there is online storage software running in the background of their machine, Sony Imaging Desktop will not allow the camera to be connected to the computer. Mac users will get the following error “The camera is not connected. Check the USB network connection. The camera may not be detected when another application is using the camera. Click here for more details.”
Disabling (quitting), Dropbox, Backup and Sync from Google, as well as Backblaze will allow the camera to connect to the Sony Imaging Remote software correctly.
While quitting Dropbox and Backup and Sync from Google is as simple as quitting the application, Backblaze is not as straightforward and I was only able to do so after connecting with Backblaze chat support.
To quit Backblaze on a Mac first open the Backblaze preference pane from System Preferences. Under Settings select Schedule and set the Backup Schedule to “Only when I click <Backup Now>.” Then open Activity Monitor and sort the processes by name by clicking on Process Name at the top of the Activity Monitor screen. Scroll down until you see the activity process titled “bzmenu” “bzserv” or any additional “bz” activities. Select each and then select the “Stop” icon on the upper left of the Activity Monitor. Once you have quit all background Backblaze activities, as well as Dropbox and Backup and Sync from Google, you should then be able to connect your camera to Imaging Edge Desktop Remote software.
What movie format are you using... the format and file size dictates the maximum recording time:
Also, I am not sure how video recording is affected of there afe blocks of old data on the card. The camera may be able to skip over those sectors and continue recording on the next available block of memory or it may stop.
Maybe try formatting the card first and then try recording. If the same thing happens then you may have a bad/fake card... it does happen.
I cropped the images a little. The images are very under-exposed, so there is little room for improvement.
Spot metering was used with no Exposure Compensation on the two images below
I adjust the Highlights all the way down to -100 to get the colors to begin to show.
I can't see from EXIF if DRO was used, it does affect the RAW files and gives more latitude to widely varying lighting conditions
This is from first image screen shot from CaptureOne settings:
This screenshot shows CaptureOne settings for the following image. I had to adjust color on the basketball as the highlights were blown out.
I am certain that others could probably edit these much better but this should give you a starting point
My recommendation when taking shots like this is :
1. Turn on DRO, as mentioned above it DOES affect RAW files and gives more latitude on color correction etc.
2. Use AEL , focus on an area that is mid-lighting and toggle AEL this may help to give a median baseline for lighting, then recompose, focus and take the shot.