I really love this camera but I am currently at my wit's end with this firmware update - I am trying to do a simple update to the latest firmware but despite the fact that my camera otherwise connects perfectly to my PC (remote shooting, Windows showing the camera folder etc. etc.), the update software refuses to find the camera.
I have tried the following:
Ensured that I'm using the USB-C cable that came with the camera
Made sure that the camera is in mass storage mode
Restarted my PC
Restarted the camera and took the battery out for a while
Followed the sequence described on the firmware update page to the tee
Tried it on a different laptop running Windows 7 with exactly the same result
Tried with and without a lens attached
Made sure that the cable is connected directly to the PC - that it's not going through a USB hub
Closed all applications, disabled firewall
When I plug the camera in via the usb c cable, Windows reacts by showing a new device is connected, and the camera also shows that it is successfully connected via usb, then why does the software update application fail to find the camera? I had no issues with Imaging Edge connecting with the camera either. I also had no issue updating the A7SIII either.
I'm running an up to date Windows 10 that surpasses all requirements listed on the firmware update page and the camera is currently on v1.0.0 (the lowest/oldest version I think).
I've heard some say that one has to update from V1.x to V2.x, then only to V3.x, but I can not find any versions under V3 either, does anyone have a link for V2?
Has anyone encountered this before or has any advice for what I can try next? Any help will be greatly appreciated!