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Had a simple problem with the USB cover for my A7R3 and was told by Sony customer service that due to the simplicity of the repair they would make a note and direct the repair facility to expedite the process.


Tracked unit to the Sony repair center in CT and called the facility to just confirm it would be handled expeditiously as it was be needed for a project.


CT repair facility said they do not have a system that allows for expedited turnarounds and added that I should expect the repairs to take up to two weeks.


Called Sony customer service and asked them to contact the repair facility and cancel repairs, was told that they have no way of making contact with them.  When I provided their toll-free number was then told that they wouldn't do it.


1- Sony customer service sucks. Expect to wait more than 10 minutes to talk to a person with poor English skills and zero authority.


2-  Being told that they could influence turn around times and then discovering this to be completely fabricated leaves me the customer VERY unsatisfied.


3- Reading the reviews online of the repair facility (90% one star out of five) makes me wonder why the heck I ever left Canon.


All you who are considering the switch - BEWARE!


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Guest Jaf-Photo

To be fair, it's not 100% foolproof to send your camera off for non-essential repairs just before you need it in another project. Positive thinking is good but there needs to be a healthy dose of realism too. In real life, people rarely work to your schedule unless you have leverage.

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`     

   

I didn't realize we were dealing in realism here ;-) 

  

Realism is always having enuf backup gear to 

safely commit to a project and a schedule. One

a7R3 ? Surely, with a project at hand, suitable 

backup gear was ALSO on hand ? Mebbe not 

the latest gear but the stuff from a coupla three 

odd years ago ...   

   

And acoarst Sony stuff needs MORE backup

than other others, not cuz it breaks down more 

often but cuz when it inevitably does so, Sony 

service cannot be relied upon. 

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Guest Jaf-Photo

I deal in reality but I can't vouch for anyone else.

 

Own up instead of whine. Take care of your gear. If you break the USB flap, put some tape over it and send it in when you've finished your project.

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I deal in reality but I can't vouch for anyone else.

 

Own up instead of whine. Take care of your gear. If you break

the USB flap, put some tape over it and send it in when you've

finished your project.

   

+1  

  

Sending gear to service for a minor cosmetic issue 

when a scheduled project is imminent is ... is, uh ... 

well, words fail me. But, it does kinda hint of a user 

who's never considered the need for back up gear. 

Fanbois cannot tolerate any imperfection, and their 

religion allows no thought of service problems :-(  

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