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Sony a6000 corrupts files saying it is "unable to display"

sony a6000 unable to display sd card

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#1 andrevandrunen

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Posted 02 January 2017 - 11:55 AM

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Ever since I started using a new 64GB sd card (Kingston Digital 64GB SDXC Class 10 UHS-I Flash Card) on my sony a6000, some pictures appear "Unable to display" right after I take them. I take the picture, it shows on the "2 second preview" and then when I hit the play button, the camera says it is unable to display. Even if I copy those pictures to the pc, it cannot show them, as they are corrupt files.

I already checked online and some people said to run the "Recover image DB", but that does not work, it says there are not any errors. Also, some people said it should be fixed if you format the SD card through the camera, but that does not work for me either, the problem happened again even after I formatted the SD card.

 

So I have 2 questions:

 

1. Is there a way to recover those corrupted files?

 

2. How can I solve the corruption problem (besides changing the sd card)?

 

OBS: When I take pictures using the playmemories mobile, the problem never happens and all pictures are saved.



#2 andrevandrunen

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Posted 23 January 2017 - 04:11 PM

UPDATE: I discovered that when shooting RAW, this does not happen anymore. But I still wanted to be able to shoot JPEG without worrying that my pictures are being deleted.



#3 Username

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Posted 24 January 2017 - 12:25 AM

Just reformatting the card doesn't assure 

that the card itself is any good. OTOH the 

card DOES record raw files successfully, 

so it seems like the jpeg engine might be

screwed up. Reload the firmware and if 

that doesn't fix it, get it repaired by Sony. 



#4 Dollanganger

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Posted 06 February 2017 - 09:27 PM

I'd try "formatting" the card.

 

If you have the same results, try another card.

 

If you have the same results, it's a problem with the camera, update the firmware.



#5 Roosterdan

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Posted 01 July 2017 - 10:09 PM

I am getting the same problem with my a5100. I too am using a new Kingston 64GB SDXC Class 10 UHS-1 card. I have tried reformatting the card within the camera and tried the recover image DB tool with no luck. Most of the photos are fine but then I get a group of maybe 5-10 that are corrupt. I have even had a video that was corrupt amongst a group of corrupt images. I have started using an old 2GB SD card and have not yet had any issues. Thinking that the 64GB card is faulty, I have used H2testw software to test the card but no write/read problems were found.

 

andrevandrunen...has this problem with your camera been resolved?



#6 andrevandrunen

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Posted 03 July 2017 - 04:25 PM

Hi, Roosterdan,

 

No. I stopped deleting the files from the camera using the computer and now it is happening less frequently, but once in a while I still get corrupt files. I think it is indeed the sd cards fault, because when I used my 32 GB card I never had this issue. If you have the chance, return your sd card or something like that.

 

But for now, not using the pc to delete at least minimizes the chances of getting it.



#7 Edu

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Posted 30 July 2017 - 11:17 PM

I'm getting the same problem exactly. With an Sony A77and a 32GB SanDisk Extreme PRO. I'll try another card and maybe another adapter. It is a pain when you lose pictures.



#8 Jaf-Photo

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Posted 31 July 2017 - 06:35 AM

If a SD card starts playing up, it's better to replace it. They rarely become 100% healthy again. With a fresh card, avoid making changes to it in a computer or tablet. Only format it or delete files in the camera.

#9 Roosterdan

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Posted 11 August 2017 - 09:11 AM

Thanks andrevandrunen for the information.

 

Update: I have not had any problems over the past few months using my older Panasonic Class 4 2GB SD card. I am in the process of getting a new card to replace my potentially problematic Kingston SDXC 64GB UHS-I card. Does anyone have any recommendations of SDXC cards that have worked fine with an a5100?



#10 Username

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Posted 11 August 2017 - 06:17 PM

`   

  

  

SANDISK   

  

.... ask any one !  

  

 

  

`



#11 Jaf-Photo

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Posted 11 August 2017 - 06:24 PM

I mostly buy Sandisk too. But honestly, I don't think the brand matters hugely. I've never had any card fail for no reason.



#12 heatkingsmusic

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Posted 31 August 2017 - 11:04 PM

If a SD card starts playing up, it's better to replace it. They rarely become 100% healthy again. With a fresh card, avoid making changes to it in a computer or tablet. Only format it or delete files in the camera.

I am having this same issue with my HX80.I just came back from vacation and transferred my pictures to my PC and deleted them, through the PC as well and now it seems there is residual data on the camera which just shows the "Unable to Display" message.I find the notion to solely delete pictures from the camera extremely counter productive however.I've seen posts online of this problem going back to 2014.I am to believe Sony has not addressed this issue by now?If I have a few hundred pictures to delete surely I am not expected to do it 1 by 1 through the camera that notion is a bit ridiculous.If Sony has failed to address this issue after all this time that is equally ridiculous.Any feedback or help is much appreciated.



#13 Roosterdan

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Posted 01 September 2017 - 10:12 AM

Hi Heatkingsmusic. I format the card in the camera to get rid of everything in one fell swoop.

#14 Roosterdan

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Posted 01 September 2017 - 10:16 AM

Update: I have replaced my dodgy Kingston SDXC card with a Sandisk Ultra SDXC card. So far so good...no problems encountered.

#15 Roosterdan

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Posted 01 September 2017 - 10:29 AM

I found this about the best way to delete images from your memory card, some good stuff here: https://digital-phot...ur-memory-card/

#16 Jaf-Photo

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Posted 01 September 2017 - 06:26 PM

I am having this same issue with my HX80.I just came back from vacation and transferred my pictures to my PC and deleted them, through the PC as well and now it seems there is residual data on the camera which just shows the "Unable to Display" message.I find the notion to solely delete pictures from the camera extremely counter productive however.I've seen posts online of this problem going back to 2014.I am to believe Sony has not addressed this issue by now?If I have a few hundred pictures to delete surely I am not expected to do it 1 by 1 through the camera that notion is a bit ridiculous.If Sony has failed to address this issue after all this time that is equally ridiculous.Any feedback or help is much appreciated.

 

I just transfer all photos to my computer and format the card in the camera. LR keeps track of photos that have already been imported, so you don't have to format the card after every import, just when space is running low.

 

I never delete photos one by one; why would you?



#17 Username

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Posted 01 September 2017 - 11:06 PM

`  

 

 

I always do massive deleting from camera cards  

on my win8 PC, 3 brands of camera bodies. I've 

never had this problem. So I wonder if it's about 

the particulars of different PCs, rather than any

sort of camera problem. The 3 brands include 9 

different models, so if it were a camera problem 

my odds of hitting it are pretty high. 

  

FWIW all my deleting uses either in the Windows 

file browser or the Windows Photo & Fax Viewer. 



#18 Hatburger

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Posted 11 September 2017 - 12:33 AM

I have the a6000 and the HX-80 and have never had a problem with either of them. I remember reading that if files are modified on a PC and then saved back to the SD card, the database on the card could become corrupted.



#19 Parthpatel67

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Posted 24 September 2017 - 05:09 AM

Ever since I started using a new 64GB sd card (Kingston Digital 64GB SDXC Class 10 UHS-I Flash Card) on my sony a6000, some pictures appear "Unable to display" right after I take them. I take the picture, it shows on the "2 second preview" and then when I hit the play button, the camera says it is unable to display. Even if I copy those pictures to the pc, it cannot show them, as they are corrupt files.
I already checked online and some people said to run the "Recover image DB", but that does not work, it says there are not any errors. Also, some people said it should be fixed if you format the SD card through the camera, but that does not work for me either, the problem happened again even after I formatted the SD card.
 
So I have 2 questions:
 
1. Is there a way to recover those corrupted files?
 
2. How can I solve the corruption problem (besides changing the sd card)?
 
OBS: When I take pictures using the playmemories mobile, the problem never happens and all pictures are saved.


Hi Andrevandrunen,

I am having the same problem like you. I have lost some of my photos and tried retrieving using softwares but no success.

Just wanted o ask if there is anything to get the photos back?

Thank you



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