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Can't get software to download to my camera

emtiv334

By emtiv334,
in Sony Alpha APS-C and NEX Cameras

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emtiv334 Newbie

emtiv334

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Posted

I am trying to download the Sony time lapse software from the Playmemories store.  I got the operating software updated to the latest version on my camera, got the camera to connect to my wifi, set up my account and got my debit card added to the account.  When I get on the camera and try to purchase the software, it goes through the entire process and gives me an "An internal error has occured" and it won't let me download anything.

 

Has anyone else had this issue or know how to resolve it?  I can't find any way to contact Sony about it.  Thanks!

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Fox Rookie

Fox

Posted
Posted

sorry for my English its not my language)

 

I had the same problem here in Germany

After a lot of discussions and phone calls with sony I found out that this software is handled by the guy´s  from Play stations.

The camera people dont even give you a help or information

 

First of all the problem was created by myself(according to sony)

wrong password. tried to often  aso.

but I tried it so often because it was not working

and sony will close this accout for some time(but no information about this)

The information I got was I had to wait 24 hours then 48 hours ...

(very unfriendly persons there)

 

finally I went for holiday (without this software) and when I came back, I started again.

The only thing I changed was, I paid this 5 € in advance (not just given my creditcard number like already done many times in the past)and I got this  software on my camera.

I am connecting the camera direct for download because I am using fire fox

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